Certificate in Reception & Office Support Course Guide

This course will provide an introduction to the basic role and responsibilities of a receptionist, including but not limited to the main daily tasks of a receptionist, key competencies that are looked for when employing a receptionist, phone call procedure and email response procedure documents, and filing systems.  

This course will provide an introduction to the processes and importance of effective business communication including but not limited to the different forms of communication, effective verbal communication skills and the 7 Cs of communication.   

This course will provide an introduction to the basic functions and features of Microsoft Word, including but not limited to formatting features to improve the look of a short document, how to insert content into a document and how to apply document-processing techniques to manage larger documents.

This course will take a look at the importance of time management, ethical considerations and professionalism in the workplace. It will include but not be limited to decision making categories, time management strategies, how ethics relate to the workplace and characteristics of professionalism. 

This course will provide an introduction to the skills and knowledge required to manage appointments and diaries for personnel within an organisation, including but not limited to the planning tools that aid the organising of schedules, a look at the different appointment types, how to schedule recurring appointments and reschedule events.

This course will take a look at the importance of organising the office and setting up procedures to support a business. It will include but not be limited to the administration process and the purpose of procedures and organisation routines in the workplace, the difference between a policy and a procedure, and the purpose of creating a business plan. 

This course will provide an overview of general health and safety requirements in the workplace, including but not limited to how to ergonomically set up a computer workstation, how to manage common workplace health and safety hazards, a look at ‘Manual Handling’ and myths about physical activity.

This course will take a look at the importance of customer service, including but not limited to the role of customer service within a business, the different types of customers, customer service skills and the effects of bad customer service. 

This course provides an introduction to the importance of building a Customer Relationship Management (CRM) system, and factors to consider when developing an effective CRM. It will include but not be limited to the purpose and function of a CRM system and its benefits, and the potential issues that businesses may encounter when upgrading the CRM system. 

This course will provide an introduction to the fundamentals of Microsoft Excel, including but not limited to the key functions within the software including formulas, functions and data manipulation, how to add content to spreadsheets as well as formatting styles.   

This course will provide an introduction to the different ways of processing sales transactions including but not limited to EFTPOS and cash, how to balance a till, credit policies and an overview of invoicing processes.