Certificate in Personnel Management & Human Resources Course Guide

This course will provide an introduction to the various ways perception, learning and prior experience influence human behaviour. It will include but not be limited to how people can form incorrect perceptions and a look at real world examples of common biases that can result in errors in decision making in the workplace.

This course will provide an overview of communication skills to improve the ability to effectively receive and transmit messages in the workplace, including but not limited to the main functions of communication and the importance of listening in an organisation.

This course will provide an overview of general health and safety requirements in the workplace, including but not limited to how to ergonomically set up a computer workstation, how to manage common workplace health and safety hazards, and the purpose of a PCBU in relation to health and safety in the workplace.  

This course will provide an introduction to basic supervising practices for controlling business or department operations, including but not limited to the definition of Quality Assurance, Stock Control and Applying Standards, how to evaluate performance and projects, supervisor skills and how to analyse and solve potential problems in the work place using the formal problem-solving method.

This course will take a look at the essential processes in the recruitment of employees, including but not limited to the benefits of external and internal recruitment, how to create a job specification and how to create a set of interview questions.

This course will provide an overview of the key elements of planning and conducting effective staff Training, including but not limited to non-verbal communication channels, learning principles and how to produce a training program for new employees.

This course will provide an introduction to ways in which team processes can be used to improve performance and productivity, including but not limited to the key characteristics of an effective team, stages of team development, and tips for avoiding or reducing problems encountered at team meetings.

This course will take a look at various methods of establishing and maintaining discipline through positive means, such as reinforcement and increasing motivation. It will include but not be limited to possible barriers to successful problem-solving, discipline issues in the workplace and how to apply suitable disciplinary procedures.

This course will provide an introduction to strategies for reducing dissatisfaction and handling dissatisfaction when it arises, including but not limited to the six key steps of problem solving, common sources of demotivation in an organisation and key strategies to motivate an employee.

This course will provide an introduction to the importance of monitoring workplace processes and performance, and how to report your observations. It will include but not be limited to the different types of monitoring procedures, management strategies for problem-solving a workplace scenario and how to conduct a work study.