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Certificate in Medical Reception Course Guide

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Receive an industry-recognised certification for your CV, and become a certified Medical Receptionist.

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Certificate in Medical Reception Course Guide

Certificate in Medical Reception

This course will provide an introduction to the basic role and responsibilities of a receptionist, including but not limited to the main daily tasks of a receptionist, key competencies that are looked for when employing a receptionist, phone call procedure and email response procedure documents, and filing systems.

This course will take a look at medical reception service skills and the importance of customer (client) service, including but not limited to the role of customer service within a business and the skills needed for providing good customer service.

This course will take a look at the importance of time management, ethical considerations and professionalism in the workplace. It will include but not be limited to decision making categories, time management strategies, how ethics relate to the workplace and characteristics of professionalism.

This course will provide an introduction to maintaining patient records, including but not limited to correct filing procedures, the types of information that might be included in patient medical records, and the importance of ensuring accuracy and maintaining privacy.

This course will provide an introduction to the processes and importance of effective business communication including but not limited to the different forms of communication, effective verbal communication skills and the 7 Cs of communication.  

This course will provide an introduction to the basic functions and features of Microsoft Word, including but not limited to formatting features to improve the look of a short document, how to insert content into a document and how to apply document-processing techniques to manage larger documents. 

This course will provide an introduction to the fundamentals of Microsoft Excel, including but not limited to the key functions within the software including formulas, functions and data manipulation, how to add content to spreadsheets as well as formatting styles. 

This course will provide an overview of general health and safety requirements in the workplace, including but not limited to how to ergonomically set up a computer workstation, how to manage common workplace health and safety hazards, and the purpose of a PCBU in relation to health and safety in the workplace.  

This course will provide an overview of first aid and medical emergencies and solutions to health problems, including but not limited to DRSABCD, how to ensure the safety of yourself and others at the scene of an accident, how to do chest compressions as part of CPR, the two types of diabetic emergencies, as well as how to identify signs and symptoms of seizures and serious head injuries.

This course provides an introduction to the importance of building a Customer Relationship Management (CRM) system, and factors to consider when developing an effective CRM. It will include but not be limited to the purpose and function of a CRM system and its benefits, and the potential issues that businesses may encounter when upgrading the CRM system. 

This course provides an introduction to MedTech Evolution and a wide range of common tasks that Medical Receptionists are often required to perform in their day to day job. It will include but not be limited to appointments, patient register, patient manager and patient claims within Medtech Evolution, as well as task manager, scanning, accounts and appointment templates.

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FAQs about our Medical Reception course

There are no entry requirements or prerequisites to enrol on this course. You can enrol online directly by clicking on “Enrol Now” and following the prompts.  

Alternatively, you can enrol over the phone with our friendly student advisors – call 01 437 8559 or email

This course costs €499.00 or only €25 per week on a no-deposit, interest-free payment plan. Click here to get started now. 

This course takes approximately 60 hours, and you’ll have up to 6 months to complete. Study in your own time, at your own pace. Most of The Career Academy courses are designed so that you do one module a week, but if life gets busy, you can apply for a course extension if you need more time.

Upon completing this course, you could obtain work as a Medical Receptionist.

Contact a friendly student advisor on 01 437 8559 to learn about potential career outcomes and where our courses could take you. You’ll also receive a FREE CV review.

Your course is delivered through our online learning platform, which you can access from any web browser 24/7 to work whenever and wherever you want. You can also interact with your tutors and other students within the learning environment. Online learning allows you to make the best use of your time and puts all the necessary resources at your fingertips. There are no set course start dates; you can start whenever you are ready, and your tutors and student services will check in on your progress and help you every step of the way.

Watch this video to see how online learning works:    

Absolutely! You’ve got a 14-day cooling-off period (trial period) at the start of your course. Take that time to review all your learning material and get a feel for online learning. If you decide the course isn’t for you within the trial period, you’ll get a full money-back guarantee*.

Complete a Certificate in Medical Reception. This course requires no experience, will give you a broad understanding of what’s needed and will boost your confidence when applying for roles in the medical profession.

Money Back Guarantee

100% Money Back Guarantee

After enrolling, you’ll receive an 14-day cooling off period (or trial period). If you decide the course isn’t for you within the trial period, you’ll get a full money back guarantee*.

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