Administration Pathway – Medical Reception Course Guide

This course will provide an introduction to the basic role and responsibilities of a receptionist, including but not limited to the main daily tasks of a receptionist, key competencies that are looked for when employing a receptionist, phone call procedure and email response procedure documents, and filing systems.

This course will take a look at medical reception service skills and the importance of customer (client) service, including but not limited to the role of customer service within a business and the skills needed for providing good customer service.

This course will take a look at the importance of time management, ethical considerations and professionalism in the workplace. It will include but not be limited to decision making categories, time management strategies, how ethics relate to the workplace and characteristics of professionalism.

This course will provide an introduction to maintaining patient records, including but not limited to correct filing procedures, the types of information that might be included in patient medical records, and the importance of ensuring accuracy and maintaining privacy.

This course will provide an introduction to the processes and importance of effective business communication including but not limited to the different forms of communication, effective verbal communication skills and the 7 Cs of communication.  

This course will provide an introduction to the basic functions and features of Microsoft Word, including but not limited to formatting features to improve the look of a short document, how to insert content into a document and how to apply document-processing techniques to manage larger documents. 

This course will provide an introduction to the fundamentals of Microsoft Excel, including but not limited to the key functions within the software including formulas, functions and data manipulation, how to add content to spreadsheets as well as formatting styles.

This course will provide an overview of general health and safety requirements in the workplace, including but not limited to how to ergonomically set up a computer workstation, how to manage common workplace health and safety hazards, and the purpose of a PCBU in relation to health and safety in the workplace.  

This course will provide an overview of first aid and medical emergencies and solutions to health problems, including but not limited to DRSABCD, how to ensure the safety of yourself and others at the scene of an accident, how to do chest compressions as part of CPR, the two types of diabetic emergencies, as well as how to identify signs and symptoms of seizures and serious head injuries.

This course provides an introduction to the importance of building a Customer Relationship Management (CRM) system, and factors to consider when developing an effective CRM. It will include but not be limited to the purpose and function of a CRM system and its benefits, and the potential issues that businesses may encounter when upgrading the CRM system. 

This course provides an introduction to MedTech Evolution and a wide range of common tasks that Medical Receptionists are often required to perform in their day to day job. It will include but not be limited to appointments, patient register, patient manager and patient claims within Medtech Evolution, as well as task manager, scanning, accounts and appointment templates.

This course provides an introduction to the nature of terminology used in medicine and allied professions, and the formation and structure of medical words. It will include but not be limited the origins of medical terms, how to identify the word root, prefix and suffix in words and the meaning of different medical terms. 

This course provides an overview of the medical terminology associated with anatomy (body structure), including but not limited to information describing the position of structures in the body, how to identify some word roots, prefixes and suffixes associated with anatomical terms, and abbreviations and symbols used in medical terminology. 

This course will take a look at the terminology used for medical equipment and in diagnostic procedures, including but not limited to the diagnosis of infectious diseases, management of wounds and replacement of fluid. 

This course will provide an introduction to the main medications used and terms related to pharmacology, including but not limited to the word roots, prefixes and suffixes associated with pharmacological terminology, and a look at some commonly used medications and their associated terms. 

This course will provide an introduction to physiological and anatomical features in the musculoskeletal system, including but not be limited to the word roots, prefixes and suffixes associated with the musculoskeletal system, how to identify major muscles in the human body, and a look at some of the disorders of the musculoskeletal system.  

This course will provide an introduction to the physiological and anatomical features of the cardiovascular, lymphatic and immune systems, including but not limited to the associated word roots, prefixes and suffixes of the cardiovascular, lymphatic and immune systems, a look at how vaccinations work and disorders of the cardiovascular, lymphatic and immune systems. 

This course will provide an introduction to the physiological and anatomical features of the respiratory and reproductive systems, including but not limited to the associated word roots, prefixes and suffixes of the respiratory and reproductive systems, a look at how respiration and gas exchange works and disorders of the respiratory and reproductive systems.  

This course will provide an introduction to the physiological and anatomical features of the digestive and excretory systems, including but not limited to the associated word roots, prefixes and suffixes of the digestive and excretory systems, how to identify the anatomy and functions of the digestive and excretory systems, and a look at some of their common disorders.  

This course will provide an introduction to the physiological and anatomical features of the skin, including but not limited to the associated word roots, prefixes and suffixes of the skin, a look at important diseases and terminology used to describe skin lesions, and some common disorders of the skin. 

This course will provide an introduction to the physiological and anatomical features of the nervous and sensory systems, including but not limited to the associated word roots, prefixes and suffixes of the nervous and sensory systems, how to identify anatomical features of the brain and nervous system, and some common disorders of the nervous system. 

Complete an assessment covering all content from the Certificate in Medical Terminology. 

This course will provide an introduction to the processes and importance of effective business communication including but not limited to the different forms of communication, effective verbal communication skills and the 7 Cs of communication.  

This course will provide an introduction to data entry, keyboard skills and office ergonomics and will include but not be limited to the key items to check when proofreading a document, the benefits of type touching, ergonomic design and the problems caused by an uncomfortable work posture. 

This course will provide an introduction to data entry, keyboard skills and office ergonomics and will include but not be limited to the key items to check when proofreading a document, the benefits of type touching, ergonomic design and the problems caused by an uncomfortable work posture. 

This course will provide an introduction to the basic functions and features of Microsoft Word, including but not limited to formatting features to improve the look of a short document, how to insert content into a document and how to apply document-processing techniques to manage larger documents. 

This course will take a look at the different types of software used to create business documents, and will include but not be limited to the steps for effective and efficient writing, examples of business documents and their software, and the importance of style and layout of documents. 

This course will provide an overview of communication skills and the various factors that affect the ability to communicate effectively. It will include but not be limited to a look at the various kinds of non-verbal communication, the methods for improving communication skills and listening feedback techniques.  

This course will provide an overview of customers and what drives them, and will include but not be limited to the difference between customer needs, wants and expectations, the importance of obtaining feedback from customers and having a positive focus on customer service, and what is required to deliver excellent customer service.  

This course provides an introduction to the importance of building a Customer Relationship Management (CRM) system, and factors to consider when developing an effective CRM. It will include but not be limited to the purpose and function of a CRM system and its benefits, and the potential issues that businesses may encounter when upgrading the CRM system. 

This course will take a look at the importance of customer service, including but not limited to the role of customer service within a business, the different types of customers, customer service skills and the effects of bad customer service. 

This course will provide an introduction to the skills and knowledge required to organise schedules and meetings, including but not limited to planning tools for organising schedules, how to ensure workplace meeting requirements are met and the purpose of distributing documentation to attendees prior to a meeting. 

This course will take a look at the importance of time management, ethical considerations and professionalism in the workplace. It will include but not be limited to decision-making categories, time management strategies, how ethics relate to the workplace and characteristics of professionalism.   

This course will provide an overview of general health and safety requirements in the workplace, including but not limited to how to ergonomically set up a computer workstation, how to manage common workplace health and safety hazards, and the purpose of a PCBU in relation to health and safety in the workplace. 

This course will provide an overview of the accounting equation and the basic principles underlying the double entry system of accounting. It will include but not be limited to the function and purpose of accounting and its key concepts, a look at the principal qualitative characteristics and their effect on financial statements, and the basic and expanded accounting equation and its connection to the double-entry method of accounting. 

This course will take a close look at the difference between the general journal and the general ledger, the chart of accounts, and fundamental rules in respect of when to debit or credit an account. It will include but not be limited to the definition and purpose of general journals, account categories, and how to prepare journal entries.  

This course will provide an introduction to the General Ledger and the Trial Balance, and will include the process of posting source journals to the general ledger, how to calculate closing balances of general ledger accounts, as well as the purpose of a trial balance and how to prepare one.  

This course will provide an introduction to accounts payable and receivables and the calculation of the cash conversion cycle. It will include but not be limited to the difference between cash accounting and accrual accounting, how to create journal entries and ledger entries to record a credit sale, a look at doubtful debt as well as creditor and debtor schedules.   

This course will provide an overview of how to use Xero, including but not limited to the benefits of using Xero and cloud computing, Bank Reconciliation & Managing Accounts in Xero, Xero Sales, Invoicing, Quotes & Inventory, plus Purchases & Bills.  

This course is comprised of two sections. The first section provides an introduction to online accounts software Sage One and will include but not be limited to how to create a company in Sage, how to record products and services and how to prepare invoices. The second section will provide an introduction to the basics of working with Quickbooks Essentials, including but not limited to how to create a company in QuickBooks, how to import transactions, prepare invoices, and customise and export reports.

This course will provide an introduction to Project Management, including but not limited to the definition of a project, the key criteria which distinguish a project from everyday tasks/activities, reasons why projects fail and the reasons why they succeed as well as the importance of defining the scope of the project and developing a project plan. 

This course will take a look at the importance of establishing timelines and milestones in project management, including but not limited to the critical path method and the Gantt charts as project management tools. 

This course will provide an overview of the role of implementation in project management, including but not limited to the objectives of project implementation, the steps that need to be followed, what needs to happen at the completion of the project and how to evaluate the success of the project. 

This course will provide an introduction to the fundamentals of Microsoft Excel, including but not limited to the key functions within the software including formulas, functions and data manipulation, how to add content to spreadsheets as well as formatting styles.