Administration Pathway – Reception

Gain reception skills today! Get ahead of the pack to a career in Office Administration and Reception!

This pathway program combines the Certificate in Reception & Office Support and the Diploma in Business Administration giving a wide range of sought-after office and administration and reception skills. Gain the knowledge that employers are looking for, as well as the abilities to advance your career.

Rated 4.42 out of 5 based on 62 customer ratings
(62 customer reviews)
Product Reviews

62 reviews for Administration Pathway – Reception

  1. Rated 5 out of 5

    Natasha Oswald

    very good

  2. Rated 3 out of 5

    Olga Soboleva

    My experience as a student with The Career Academy was excellent. Best teacher. Interesting training programs

  3. Rated 4 out of 5

    Crystal Carston

    Tutors are amazing. Always there to help and very understanding.

  4. Rated 4 out of 5

    Awhina Houkamau

    I think my course is really well-structured and very easy to follow and understand and I am very happy with the response time from the tutors.

  5. Rated 4 out of 5

    Jess Chasland

    I’ve just started, but I’m finding the course to be very thorough.

  6. Rated 5 out of 5

    Rebecca Johnson

    I love the ease of being able to study for qualifications while I work full time. And the easy payment options work well for me. I would also like to say that even before I completed the certificate course I have applied for an administration job and I am currently going through an interview process. All thanks to the Career Academy!

  7. Rated 4 out of 5

    Samantha Somerville

    I chose this course at the Career Academy to be able to study at my own home in my own time

  8. Rated 5 out of 5

    Shanell Vitale

    I have only just started and so far I have found everything helpful.

  9. Rated 5 out of 5

    Kelly Wade

    So far so good. Good to know help is on hand when you need it.

  10. Rated 5 out of 5

    Kimberly Sedgwick

    The tutors are amazing and keep in contact with how I am getting on which is great to ask questions. The course I only have just started but already feel like I have learnt some really good information and that I am learning it in a great order that will help me as I go on.

  11. Rated 5 out of 5

    Aleisha Maindonald

    Great tutors. The lay-out was easy to understand.

  12. Rated 4 out of 5

    Jessica Aickin

    I enjoyed that the course was all online and all of the information I was given was great!

  13. Rated 5 out of 5

    Wanida Hannan

    The course outline are very clear and easy to understand and follow the instruction. The support from Helpdesk is very fast response and helpful. Overall this is the outstanding online education I had experience.

  14. Rated 4 out of 5

    Taylor Leolahi

    I think the tutors are really helpful. I’m really enjoying the course because I get to study in my own time. I’m a parent and its great that I can just pull out my laptop and get to work online. I have absolutely no regrets about joining this course.

  15. Rated 4 out of 5

    Samantha Hillier

    The tutors were really helpful and quick at replying. I liked that you were able to do the course in your own time, especially when juggling this with work commitments.

  16. Rated 4 out of 5

    Terri Clarkson

    i am liking the course, its well said and is very helpful when studying for assignments.

  17. Rated 4 out of 5

    Maree Mitchell

    I liked that I could do the course at home and at my own pace!

  18. Rated 4 out of 5

    Natalie Ellis

    The tutors are helpful and I am finding the course really good so far.

  19. Rated 5 out of 5


    The tutors always answered my queries promptly. I could do things at my own pace and because I have a learning disability, it was extremely helpful to be able to check things and just concentrate on getting things right. This is a fantastic company and I would definitely recommend it to anyone looking for a knowledge refresher or if you want a good grounding in a subject area for further study/getting back into the work force.

  20. Rated 5 out of 5

    Sarah Faigan

    so helpful and understanding!
    I have asked some questions that i should probably already know the answer too and they have never made me feel stupid or dumb they are always understanding, very polite and helpful!

  21. Rated 5 out of 5

    Dottie Whittaker

    The courses I am doing at the moment are very informative, easy to get hold of information, and I love the fact I can learn anywhere I go via my smartphone, or laptop. When I have got stuck on a question in the assessment the tutors are quick to respond, and they make the question more clearer.

  22. Rated 4 out of 5

    Summer Singh

    I loved the course and the fact I was able to study at any hours and around my job. I have just completed the Pathway program and I have learnt a lot throughout the course and know I have the skills to precede to a higher position. I have just signed up to the Accounting Pathway Program now and can’t wait to get stuck in.

  23. Rated 5 out of 5

    Drew Hewett

    It’s convenient, study at my own pace, online and met my expectations around different learning kinaesthetics; plus not overloads of readings before actually doing an example or assessment, assessed as you go. I enjoyed the course and revising previous learning’s of Accounting, which was one of my preferred subjects and courses. The numerous video sessions provided were very clear and basic to follow as well, very helpful.

  24. Rated 4 out of 5

    Dana Manson

    No problems at all with this course, finding it pretty enjoyable so far.

  25. Rated 4 out of 5

    Tara Sabrina Tobin

    This course is quite good!

  26. Rated 5 out of 5

    Samantha Mary Tran

    I’m slowly working my way through it and it’s all good so far. The tutors are pretty good about getting back to me when I need to ask them a question.

  27. Rated 5 out of 5

    Thushari Nanayakkara

    There was a typo error in one of your online course materials in Bad Debts provision pointed out by me and accepted by the tutor. It may cause confusion to the students and needs rectification. Quite a good interactive website, through which I could get answers to my questions then and there. I’m glad I decided to take this course with the Career Academy.

  28. Rated 4 out of 5

    Melissa Patel

    The course is really useful and the tutors are great.

  29. Rated 4 out of 5

    Janki Yakin Patel

    What I’ve done so far has been really good. It’s easy to work through on my own, I haven’t needed to use the tutors yet. I’m looking forward to completing the rest of this course.

  30. Rated 5 out of 5

    Natalie Winter

    I was looking for an online course and fond only a few of which this one looked the most attractive and enticing. I found the course to be overall well presented and easy to follow. The tutors were fantastic!

  31. Rated 4 out of 5

    Puawai Gardiner

    The course is easy to get through and easy to understand. The tutors are pretty fast at getting back to me when I ask for help. It’s been good!

  32. Rated 5 out of 5

    Puawai Gardiner

    The course is easy to get through and easy to understand. The tutors are pretty fast at getting back to me when I ask for help. It’s been good!

  33. Rated 4 out of 5

    Vailoto Tafea

    I like this course, though it can sometimes be a little complicated.

  34. Rated 5 out of 5

    Laura Rubin

    Pretty good course so far with fast responses from tutors.

  35. Rated 4 out of 5

    Shelley Ruston

    I really enjoyed it. The content was surprisingly challenging, but good! The tutors were amazing – it was so nice having different tutors to give varied feedback on my assignments.

  36. Rated 4 out of 5

    Casey Holdsworth

    The Course is great, works around my busy schedule. Would recommend this course or the other ones to family and friends.
    The tutors are great, quick with their feedback and response so there isn’t much waiting on what is needed to be improved or worked through again.

  37. Rated 5 out of 5

    Tanya Ross

    The course is pretty interesting and helpful. It’s very full of information and straight to the point, and easy to understand as well.

  38. Rated 4 out of 5

    Monique Seager

    I like what I’ve done in this course so far; the course information is interesting and the tutors get back to me on my assessments pretty quickly.

  39. Rated 5 out of 5

    Suzanne Reynolds

    It’s been really interesting! My only suggestion would be to add one or two additional practical exercises before the assessments, so people who don’t have prior knowledge can get a better understanding of it. Whenever I have a question I use the Help function in my course and the tutors are so quick to respond to me. They’ve been absolutely amazing in helping me. Sometimes I have moments of frustration in trying to do the course but for the most part it’s really been a wonderful experience.

  40. Rated 4 out of 5

    Chelsea Olsen

    I’m so busy that sometimes finding the time to study and turn in assignments can be a bit difficult. I find the course really good and it has its advantages.

  41. Rated 4 out of 5

    Jessica Mobberley

    I’m loving this course – it’s easy to do, it’s all by correspondence, and the tutors are good. I’d recommend that someone go through the coursework online and double check that all the sentences make sense, and that all the info is consistent and accurate. An explanation of the grading system and how it works would be helpful as well. Other than that everything is great. The tutors always get back to me really quickly (within 3-5 working days).

  42. Rated 5 out of 5

    Tarlia Khoutdavong

    Tutors are helpful and fast, the course is going good, I’d give it an excellent rating!

  43. Rated 4 out of 5

    Courtney Ora Isaac

    Pretty good so far. I’m finding the content interesting and am enjoying the course overall.

  44. Rated 5 out of 5

    Tammy John

    No problems at all with the course, it’s been pretty self explanatory and the tutors have been extra helpful. They get back to me straight away with any questions I have about the course.

  45. Rated 5 out of 5

    Falan Heremia

    I am definitely enjoying the course. I’m really happy that the course tutors are so available – they usually get back to me within 12 hours through email to help with any questions I have.

  46. Rated 4 out of 5

    Elyse Blacow

    It’s a very good course and I’m enjoying it a lot.

  47. Rated 4 out of 5

    Priya Bora

    I’m liking it, getting some helpful feedback from the tutors. If I have questions they are really good in responding quickly which helps a lot.

  48. Rated 4 out of 5

    Glencora Blair

    Courses are going good, I am enjoying them. The tutors are helpful and I hope to complete my courses by the end of the year.

  49. Rated 5 out of 5

    Aleighsha Beattie

    I haven’t had to contact a tutor just yet, but am about to sit the first assessment. So far, the course is easy to understand and the skills I am currently learning are very useful.

  50. Rated 5 out of 5

    Aimee Anthony

    Great course. Really enjoying it so far.

  51. Rated 4 out of 5

    Shaquella Walker

    I haven’t been with Career Academy for long but so far it has been really good to get back in to studying. I have been provided with all the information needed and I enjoy keeping myself occupied by studying to gain a qualification to further life and towards work skills.

  52. Rated 5 out of 5

    Sarah Faigan

    very reliable

  53. Rated 4 out of 5

    Summer Singh

    I like the course. I like how you can study any time, any hours and it’s quite easy as well which is a bonus. I definitely feel this will help me progress in my career!

  54. Rated 5 out of 5

    Adriane Ingham

    The course is excellent. I can work to my own pace. The tutors are positive with their comments, this encourages you to keep going.

  55. Rated 5 out of 5

    Joanne Ashworth

    I am enjoying the course. The tutors are super friendly and I enjoy receiving the feedback for my work. It helps me see where I need to improve and points me in the right direction. Have recommended the career academy to friends.

  56. Rated 4 out of 5

    Taryn Brown

    Easy payment plan

  57. Rated 4 out of 5

    Glencora Blair

    I liked the ease of doing it in my own time at home.

  58. Rated 4 out of 5

    Xinhua Wang

    Quick reply,very thorough. Thanks

  59. Rated 4 out of 5

    Melissa Patel

    I think all staff members have been very friendly and answered any questions I have had. Thank you

  60. Rated 5 out of 5

    Sam Jacobsen

    Sophia got back to me straight away and answered my question to the point

  61. Rated 4 out of 5

    Haylee Bright

    I came across this course online, then looked into it further.
    It suited me as the complete course was able to be completed at my own pace.
    I also liked that it was endorsed. Some of the assessments include information that is not covered clearly, For example when preparing the financial statements it is expected that taxation be included, however it becomes uncertain when the template does not allow a space for it..

  62. Rated 4 out of 5

    Gaylene Taylor

    The service is outstanding both from customer service and tutors, it feels like they care and want to help. Also the time frame for responding is excellent.

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Practical course content to get you workplace ready!
Learn in your own time and at your own pace
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Key benefits

  • Gain business applicable administration and reception skills
  • Get qualified and earn more with a new job or promotion
  • Gain an employer recognised qualification
  • Learn key office and administrative skills
  • Increase your earning potential and get ahead
  • Gain a practical understanding of Microsoft Word, Excel  and Powerpoint
  • Receive comprehensive tutor support via phone, email and chat
  • This online course can be completed anywhere, at a time that fits your schedule
  • Work with an experienced tutor and other students to successfully complete your course

Accredited by IRAC

The Career Academy are Internationally Accredited by The IARCThe Career Academy is Internationally Approved and Registered with the International Approval and Registration Centre.

Get a FREE 12-month membership to the Association of Professional Administrators in Ireland when you complete one of our administration courses. 

Reception Skills Online Administration Courses

What our students say

★★★★★ “A very well organized and conceived course. By following the course materials, I was able to learn & build on the concepts with minimal questions. I would have no troubles recommending this course.”  Chris Chung


★★★★★ “Nothing could be improved. This course is so easy to work through from home at your own pace. Tutors are quick to provide any assistance or feedback. Excellent!” Melissa Edge

Course summary

Investment: €1,499 or only €25 a week on our interest FREE payment plan!


Assessments: Case studies, quizzes, written assessments and practical exercises.


Duration: 400 hours over a maximum of eighteen months.


Access Time: You will have access to this course for up to 18 months before you complete.


Qualification: On successful completion of this business training course, you will be awarded a certificate of achievement.

Covering six comprehensive modules

Customer Relations

ADMG162 – Deliver & Monitor a Service to Customers
ADMG163 – Address Customer Needs
ADMG161 – Process Customer Complaints


Workplace Practices

ADMG165 – Organise Schedules
ADMG167 – Organise Workplace Information
ADMG168 – Organise Meetings
ADMI127 – Workplace Health and Safety


Financial Data

ABKI202 – Accounting and Bookkeeping Fundamentals
ABKI152 – General Journal
ABKI153 – General Ledger & the Trial Balance
ADMG114 – Managing Accounts Payable, Accounts Receivable & Cash Management
ABKI103 – Accounting with Xero
ABKI217 – Accounting with Sage and Quickbooks


Project Management

MGTG119 – Introduction to Project Management
MGTG109 – Establishing Timelines and Milestones
MGTG138 – Project Implementation, Completion and Evaluation
CITG138 – Using Microsoft Excel


Certificate in Reception & Office Support

ADMG139 – Role of a Receptionist
ADMG154 – Effective Business Communication
CITG127 – Introduction to Microsoft Word
ADMG148 – Time Management, Ethics and Professionalism
ADMG165 – Organise Schedules
ADMG128 – Office Organisation and Procedures
ADMN127 – Workplace Health and Safety
ADMG108 – Customer Service Skills
ADMG107 – Customer Relationship Management
CITG138 – Using Microsoft Excel
ADMG110 – Dealing with Invoicing, Credit Policies and Cash Management


Diploma in Business Administration

ADMG154 – Effective Business Communication
ADMG160 – Office Ergonomics & Data Entry
CITG127 – Introduction to Microsoft Word
ADMG159 – Producing Business Documents
ADMG166 – Maintain Business Resources
ADMG164 – Customer Service Strategies

Student Success Stories

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