Certificate in Travel & Tourism Course Guide

This course will provide an introduction to the nature and scope of the tourism industry, including but not limited to the distinction and overlap between travellers and tourists, types of tourism systems in each country, tourist categories and how to travel responsibly.

This course will take a look at how to recommend tourism destinations relevant to client needs, including but not limited to what is meant by major and minor tourist destinations and why each one is important, cultural differences that should be considered when travelling internationally, and some of the common religions and the general beliefs/customs of each religion.

This course will take a look at how to advise a client on planning for unforeseen circumstances, and will include but not be limited to considerations regarding money, the main aspects of insurance, how seasonal variations and political influences can affect a trip as well as the various legalities to consider when travelling.

This course will provide an introduction to the operation of various accommodation options available to a client, including but not limited to the different types of accommodation and the categories that an accommodation establishment may fall into, considerations of pets and travel, accommodation products and decisions that must be made by tour operators/guides.

This course will provide an overview of travel agency procedure systems and determining appropriate operational systems for management of a tourism service. It will include but not be limited to a look at customer service and support, the considerations of using office telephones and office cleaning, the importance of interpersonal skills and the various duties of a travel agent.

This course will provide an introduction to the operation of airlines, including but not limited to booking procedures, travel classes and different types of aircraft and seating, and how to identify airline codes and obtain information about airlines.

This course will take a look at the operation of car rental services, including but not limited to booking procedures, points to consider regarding rental agreements and the considerations involved in planning a driving holiday.

This course will take a look at the operation of other transport services such as shipping, bus and rail. It will include but not be limited to the main aspects of cruises (including life on board a cruise ship and point to point travel) and the advantages and limitations of coach travel and other forms of transport.

This course will take a look at how to advise clients on package tour options to satisfy their specified requirements, and will include but not be limited to the different types of packages that you can find, the difference between wholesalers and tour operators, how to create a brochure to advertise a package tour and the factors and considerations of calculating prices and ticketing.