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See what you'll be learning in the Certificate in Administration Pathway – Reception

Certificate in Reception and Office Support

This course will provide an introduction to the spectrum of mental health, from wellness to illness, and will explore how mental illness can impair an individual’s life. It will include but not be limited to the process of diagnosis, the implications of labelling and stigmatisation and a look at the most widely used approach for understanding the development of mental illnesses and treatment.

This course will provide an introduction to the processes and importance of effective business communication including but not limited to the different forms of communication, effective verbal communication skills and the 7 Cs of communication.   

This course will provide an introduction to the basic functions and features of Microsoft Word, including but not limited to formatting features to improve the look of a short document, how to insert content into a document and how to apply document-processing techniques to manage larger documents.

This course will take a look at the importance of time management, ethical considerations and professionalism in the workplace. It will include but not be limited to decision making categories, time management strategies, how ethics relate to the workplace and characteristics of professionalism. 

This course will provide an introduction to the skills and knowledge required to manage appointments and diaries for personnel within an organisation, including but not limited to the planning tools that aid the organising of schedules, a look at the different appointment types, how to schedule recurring appointments and reschedule events.

This course will take a look at the importance of organising the office and setting up procedures to support a business. It will include but not be limited to the administration process and the purpose of procedures and organisation routines in the workplace, the difference between a policy and a procedure, and the purpose of creating a business plan. 

This course will provide an overview of general health and safety requirements in the workplace, including but not limited to how to ergonomically set up a computer workstation and how to manage common workplace health and safety hazards.

This course will take a look at the importance of customer service, including but not limited to the role of customer service within a business, the different types of customers, customer service skills and the effects of bad customer service. 

This course provides an introduction to the importance of building a Customer Relationship Management (CRM) system, and factors to consider when developing an effective CRM. It will include but not be limited to the purpose and function of a CRM system and its benefits, and the potential issues that businesses may encounter when upgrading the CRM system. 

This course will provide an introduction to the fundamentals of Microsoft Excel, including but not limited to the key functions within the software including formulas, functions and data manipulation, how to add content to spreadsheets as well as formatting styles.   

This course will provide an introduction to the different ways of processing sales transactions including but not limited to EFTPOS and cash, how to balance a till, credit policies and an overview of invoicing processes.

Diploma in Business Administration

Refresh your skills in Effective Business Communication, Office Ergonomics & Data Entry, Microsoft Word, creating documents and communication skills.

Refresh your skills in Customer Service Strategies, Customer Relationship Management, and Customer Service Skills.

Refresh your skills in Organising Schedules & Meetings, Time Management, Ethics and Professionalism, Understanding Workplace Health & Safety.

Financial Data 

This course will provide an overview of the accounting equation and the basic principles underlying the double entry system of accounting. It will include but not be limited to the function and purpose of accounting and its key concepts, a look at the principal qualitative characteristics and their effect on financial statements, and the basic and expanded accounting equation and its connection to the double-entry method of accounting.   

This course will take a close look at the difference between the general journal and the general ledger, the chart of accounts, and fundamental rules in respect of when to debit or credit an account. It will include but not be limited to the definition and purpose of general journals, account categories, and how to prepare journal entries.   

This course will take a close look at the difference between the general journal and the general ledger, the chart of accounts, and fundamental rules in respect of when to debit or credit an account. It will include but not be limited to the definition and purpose of general journals, account categories, and how to prepare journal entries.   

This course will provide an introduction to the General Ledger and the Trial Balance, and will include the process of posting source journals to the general ledger, how to calculate closing balances of general ledger accounts, as well as the purpose of a trial balance and how to prepare one.   

This course will provide an introduction to accounts payable and receivables and the calculation of the cash conversion cycle. It will include but not be limited to the difference between cash accounting and accrual accounting, how to create journal entries and ledger entries to record a credit sale, a look at doubtful debt as well as creditor and debtor schedules.    

This course will provide an overview of how to use Xero, including but not limited to the benefits of using Xero and cloud computing, Bank Reconciliation & Managing Accounts in Xero, Xero Sales, Invoicing, Quotes & Inventory, plus Purchases & Bills.   

This course is comprised of two sections. The first section provides an introduction to online accounts software Sage One and will include but not be limited to how to create a company in Sage, how to record products and services and how to prepare invoices. The second section will provide an introduction to the basics of working with Quickbooks Essentials, including but not limited to how to create a company in QuickBooks, how to import transactions, prepare invoices, and customise and export reports.

Project Management 

This course will provide an introduction to Project Management, including but not limited to the definition of a project, the key criteria which distinguish a project from everyday tasks/activities, reasons why projects fail and the reasons why they succeed as well as the importance of defining the scope of the project and developing a project plan.  

This course will take a look at the importance of establishing timelines and milestones in project management, including but not limited to the critical path method and the Gantt charts as project management tools.  

This course will provide an overview of the role of implementation in project management, including but not limited to the objectives of project implementation, the steps that need to be followed, what needs to happen at the completion of the project and how to evaluate the success of the project.  

This course will provide an introduction to the fundamentals of Microsoft Excel, including but not limited to the key functions within the software including formulas, functions and data manipulation, how to add content to spreadsheets as well as formatting styles.

 
 
 

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FAQs about this course

There are no entry requirements or pre-requisites to enrol into this course. You can enrol online directly by selecting your course and clicking on “Enrol Now” and follow the prompts. Alternatively, you can enrol over the phone with our friendly student advisors. Give them a call on 01 437 8559 or email them at info@careeracademy.ie

This course costs €1,499 or only €25 per week on a no deposit, interest free payment plan. Click here to get started now.

This course takes approximately 400 hours, and you’ll have up to 18 months to complete. Study in your own time, at your own pace. Most of The Career Academy courses are designed so that you do one module a week. But if life gets busy you can take longer and even apply for a course extension if you need more time.

Upon the completion of this course, you can obtain a job as a Receptionist. These jobs in Ireland earn approximately €27,300 per year but can be as high as €33,500 per year. (Payscale)

Contact a friendly student advisor on 01 437 8559 to find out about potential career outcomes and see where our courses can take you. Employers also constantly approach The Career Academy looking for students and employers also advertise jobs in the Career Centre (available once you enrol). You’ll also receive a FREE CV review.

This qualification is Internationally recognised. Our qualifications are highly sought after by employers around the world and accredited by global industry bodies such as ICOES.

Your course will be delivered through our online learning platform. You can access our online learning platform from any web browser 24/7 so you can work whenever and wherever you want. You can also interact with your tutors and other students within the learning environment. Online learning allows you to make the best use of your time and puts all the resources you need at your fingertips. There are no set course start dates, you can start whenever you are ready. Your tutors and student services will check in on your progress and help you every step of the way.

Watch this video to see how online learning works:

Absolutely! You’ve got a 14 day cooling off period (or trial period) at the start of your course. Take that time to look through all your learning material and get a feel for online learning. If you decide the course isn’t for you within the trial period, you’ll get a full money back guarantee.

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